OUTBOUND PHYSICAL THERAPY & REHAB
PHYSICAL THERAPY AND OCCUPATIONAL THERAPY
Your Own Way
What is the name of your business? Outbound Physical Therapy & Rehab. When I started the practice, there was no physical clinic. I drove to patients’ homes to see them. I was getting out so they didn’t have to!
What is your service? Outbound offers outpatient physical therapy and occupational therapy for all ages. We accept all insurances, work with workers’ compensation payers to get injured workers back to work, offer selfpay rates and with our new West location, we will be offering multiple wellness services.
When and how did your business get started? Outbound Physical Therapy was founded in 2011 by myself and Jason Woods. We envisioned a practice that catered to the Medicare population who still lived independently, but were unable to drive to and from appointments. At the time, I just had my third child and needed flexibility in my work schedule. Prior to opening, I had taken a break from physical therapy and worked as a pharmaceutical sales rep. That experience gave me valuable insight into marketing our new practice.
What sets you apart from your competition? Outbound is not affiliated with any hospitals or physician groups and is the largest locally owned and independent therapy provider in the area. We’re getting ready to introduce technology that no other provider in Missouri offers, the NEUBIE e-stim and Heart Rate Variability (HRV) Assessment. The NEUBIE (Neuro-Bio-Electric Stimulator) is an innovative approach to e-stim therapy that gives us a competitive advantage by treating the neurological functions of patients so they heal faster, recover faster, and return to preinjury functionality faster. HRV therapy helps patients understand how their body responds to certain triggers.
Who is your mentor? I’ve always said that when I grow up, I want to be just like Paula Burnett. Paula was the Director of Rehabilitation at Capital Region Medical Center for over 20 years and was my boss as a young therapist. I’ve always admired her dedication to her patients, employees, and organization. I don’t know anyone who works harder or is more focused on what is best for the patients.
When someone is looking to hire a professional in your industry, what should they look for? Hire someone for who they are as a person. Most skills can be taught, but you can’t change someone’s personality or moral compass.
What are you most thankful for in your business? I’m thankful for the network of other practice owners through the American Physical Therapy Association. There is always someone who can guide, encourage, and congratulate me. My business wouldn’t be successful without my outstanding staff. It takes all of us working together to provide the customer service and care our patients deserve and expect.